Support Center

FAQConnectivity issues and known problems

Q: Why does the EmailTray tray icon periodically shows a red cross?

A: This means that your Internet connection is not stable. EmailTray automatically tests your connection and as soon it is fine, EmailTray will perform delayed actions.

Q: I have an Internet connection but EmailTray says there is no connection.

A: This issue may happen if you alter connection settings in your default browser. Open the EmailTray connection setting and EmailTray will automatically query your default browser and copy the browser's Internet connection settings. After this, the connection will be restored.